Warranty Information

🛡️ Warranty Information

At Essentials Oasis, we stand behind the quality of our products and are committed to ensuring your satisfaction. Our warranty policy is designed to provide you with peace of mind when shopping with us.

📅 Warranty Coverage

  • Electrical Items: Covered for 12 months from the date of delivery.
  • Non-Electrical Items: Covered for 6 months from the date of delivery.

🔧 What’s Included?

If a product develops a fault within the warranty period, we offer the following solutions:

  • Within 30 Days of Delivery:
  • Full refund or replacement.
  • After 30 Days and Within Warranty Period:
  • Replacement parts or full replacement, if available.

📸 How to Claim

  1. Document the Issue: Take clear photos or videos of the faulty item.
  2. Contact Us:
  3. Provide Details: Include your order number, a description of the issue, and attach the visual evidence.

Our customer service team will assess your claim and guide you through the next steps.

⚠️ Important Notes

  • Exclusions: The warranty does not cover damages resulting from misuse, unauthorized repairs, or normal wear and tear.
  • Proof of Purchase: Retain your order confirmation email or receipt as it will be required for any warranty claims.

At Essentials Oasis, your satisfaction is our priority. We are dedicated to resolving any issues promptly and ensuring you enjoy your purchases.