🚚 Delivery Information

At Essentials Oasis, we’re committed to providing fast, free, and reliable delivery to make your shopping experience as smooth as possible.

📦 Order Processing & Dispatch

• 🕐 Fast Dispatch: All orders are processed and dispatched within 24 hours of payment (Mon–Fri, excluding Bank Holidays).
• 📧 Order Confirmation: You'll receive an email confirmation with your order details as soon as your order is placed.

🚛 Delivery Services

✅ Standard Delivery (FREE)

• 📍 Available for all UK mainland addresses
• ⏱ Delivered within 2–5 working days from dispatch
• 💷 No extra cost – standard delivery is always free

⚡ Next Day Delivery (Optional Add-on)

• 🚀 Need it faster? Choose Next Day Delivery at checkout
• 🕐 Order before 1 PM (Mon–Fri) for same-day dispatch
• 📦 Orders after 1 PM or on weekends ship the next working day
• 💳 Additional fee applies

📍 Delivery Areas

We currently deliver to:

• 🏠 Mainland UK

We do not deliver to (please contact first before placing order):

• ❌ Northern Ireland
• ❌ Scottish Highlands & Islands
• ❌ Isle of Wight
• ❌ Isle of Man
• ❌ Channel Islands

📲 Order Tracking

• 🔗 A tracking link will be emailed to you once your order ships
• 🧭 Follow your parcel’s journey in real-time from dispatch to your doorstep

📝 Delivery Notes & Issues

• 📱 Accurate Info: Please double-check your address and phone number during checkout
• 📦 Safe Place: Add delivery instructions at checkout if you'd like your parcel left in a safe spot (note: customer assumes risk for safe place deliveries)
• 🚫 Missed Delivery? Don’t worry—couriers will either:

1. Re-attempt delivery
2. Leave a card with instructions for redelivery or collection

🤝 Need Help?

Our customer care team is happy to assist you with any delivery concerns:

• 📧 Email: shop@emmaside.com
• ☎️ Phone: 07493768791
  🕘 Available Mon–Fri, 9:00 AM – 5:00 PM

We’re here to make sure your Essentials Oasis order arrives quickly, safely, and stress-free.
Happy shopping! 🌿